Too often the answer is a guess. A plugin updated itself. Someone “didn’t touch anything.” A setting changed overnight and nobody knows why.
WP Maintain now gives hosts and their customers a clear, timestamped record of every action on a site: logins, posts and pages, plugin and theme changes, file edits, settings changes and user role changes. Who did it, when, and from where.
What Trails Records
Everything on the Site
Posts and pages created, edited or deleted. Plugins and themes installed, updated, activated or removed. Files edited. Settings changed. Users added, removed or given a new role. Every login to WordPress admin.
Everything in WP Maintain
Actions taken from the WP Maintain dashboard land in the same record: updates run, rollbacks, staging pushes and WP SSO sessions, whether a person or an AI agent started them.
Who, When and From Where
Each entry names the user or agent, carries a timestamp, and shows the IP address and approximate location the action came from.
Built for Hosting Support
Faster Support Tickets
When a customer reports a broken page, the trail shows what changed on the site before the ticket was opened. Support starts from the cause, not from a round of questions.
Fewer Disputes With Customers
“We didn’t change anything” and “your update broke it” stop being one word against another. The record shows who made the change, when, and from where.
Real Answers Instead of Assumptions
A plugin that updated itself, a setting changed overnight, an admin account nobody remembers creating: each one has an entry, so the answer is read, not guessed.
Peace of Mind for Site Owners
Hosts can share the trail with their customers, so a site owner sees the same record the support team sees. Nothing on the site happens out of sight.
Part of the Platform
Trails is a WP Maintain platform feature, so it runs on every connected site, including sites on WP Care Free. It sits beside Tickets & Tasks and Troubleshooting, so the record is already there when a ticket comes in.
Every action leaves a trail. Now you can actually read it.