One System for Every Piece of Work Your Care Plans Deliver
WP Maintain gives hosting providers a complete work management layer built for WordPress care. White-label tickets give your customers a dedicated WP Care inbox under your brand. Tasks capture every piece of work performed, whether automated or hands-on, and surface it as proof of care in every report.
No third-party helpdesk. No exposed tooling. No gaps between what your team does and what your customers see.
White-Label Tickets: A Dedicated WP Care Inbox
Note: if you want to keep your current ticketing system and disable tickets, Seahawk Pro Services Platform offers integrations with various ticketing softwares (WHMCS, Zendesk, Freshdesk, HubSpot) without having to increase costs on seats by inviting a new team in.
Every care plan gets its own branded ticket inbox, fully separated from your general hosting support queue. Customers submit WordPress-specific requests in one place, and your team or ours handles them without WordPress work bleeding into frontline hosting support. This will be the same email used to send white-label proof-of-care reports.
Your brand, front and center. Tickets carry your name, your look, and your voice. Customers never see WP Maintain or any external tooling. To them, it is simply your WP Care service working exactly as promised.
A true separate inbox. WordPress care requests stay out of your hosting support system entirely. Your Tier 1 team stops fielding plugin conflicts and layout issues, and your care tickets get routed to the people equipped to resolve them.
Direct customer communication. Use the ticket thread to update customers, request access, confirm scope, and close the loop. Whether your support team owns the conversation or Seahawk Pro Services runs point, the customer experience stays seamless and on-brand.
Tasks: Proof of Work Without the Overhead
Tasks are how WP Maintain logs everything done on a site without requiring a ticket for every action. Automated maintenance, routine care, and manual interventions are all captured as tasks with timestamps and outcomes.
Created automatically or manually. Foundational care under Essentials runs as automated tasks. Your tech team or Seahawk Pro Services can log manual tasks for anything beyond that.
Created from tickets. When a ticket comes in that requires hands-on work, your team creates a task directly from that ticket. The task stays associated with the originating request, giving you a clean chain from customer ask to completed work.
Surfaced in every report. Tasks appear in weekly or monthly care reports based on when they were created and completed. Customers see exactly what was done, when, and why. That visibility is what turns maintenance from an invisible cost into a service customers value and renew.
Built to Match Your Care Tiers
Plan-aware by design. Task and ticket behavior follows the care tier. We recommend offering WP Care Pro, Pro+, and VIP tiers to unlock ticketed workflows, manual task retainers, and high-touch intervention, however, with AI agent chat-to-staging, some of these task requests may be included in foundational WP Care tiers. Some of these small ones can be automated overtime with AI to preserve your margins on what used to be tiring manual work.
Tickets for high-touch care. We recommend reserving dedicated tickets for your WP Care Pro, Pro+, and VIP tiers where investigation, custom work, or deeper intervention is required. Of course, foundational support tickets should be offered in baseline WP Care tiers so the tickets are useful at every level. We just recommend task execution at the premium standalone WP care tiers, separate from your hosting plans. Tickets can be handled by Seahawk Pro Services or your specialized teams, never dumped on frontline hosting support.
Clean upsell paths. Task retainers belong in WP Care Pro, Pro+, and VIP tiers. When WP Care or WP Care+ customers start generating requests that need manual work, the upgrade conversation writes itself.
Designed to Reduce Support Noise
Some insightful data points
30,000+
WordPress sites hacked every single day and rising
40%
of all WordPress sites were outdated at the point of infection
2.5s
avg WordPress site load time on desktop and 13.25 on mobile
20%
of all infected WordPress sites from a nulled plugin or theme
20+
plugins installed on average per WordPress site
How we help deflect support tickets
Fewer reactive tickets. Most WordPress issues are preventable. Handling routine maintenance as automated tasks eliminates the tickets that never needed to exist.
Clear separation of responsibility. Platform-level foundational care runs on partial automation can be handled through your existing tech support inbox (WPM – platform only), with some internal coordination from our team on nulled or expired licenses (WPM+). Premium requests can route through dedicated tickets to the right team (Pro). Seahawk Pro Services helps respond to these and execute tasks. Nothing lands on the wrong desk. You decide how you want to structure the separation.
Full audit trail. Every ticket and task is logged with timestamps and outcomes and included in WP Care reports. When a customer asks what they are paying for, the answer is already in their inbox.
Fully Integrated, Zero Extra Tooling
Tickets and tasks live inside WP Maintain alongside reports, mAInchat, and alerts. Your customers get one coherent care experience under your brand. Your team gets full operational context without stitching together a helpdesk, a task manager, and a reporting tool.
Structured Care, Not Chaos
WP Maintain replaces ad-hoc WordPress support with a structured system that scales. Lower ticket volume, faster resolution, complete proof-of-care, and a natural path from foundational maintenance to premium retainers.
Fewer tickets. Better outcomes. Every action documented.